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FAQ

---- Please Note for Delivery Address ----
Digital Framez provides free ground shipping service within US excluding Hawaii and Alaska. If you prefer a different shipping method please contact us. We do not deliver to PO BOX or military addresses. Please provide us a full address to an occupied premises. Delivery time is estimated between 3 to 10 business days.

1. Do you have a retail store?
Digital Framez operates solely from DigitalFramez.com, DigitalFramez.com.au and DigitalFramez.co.uk. Digital Framez is purely an online business. 

2. What are the resolutions of the digital frames?
We provide a wide range of digital frames having different resoloutions depending on the model and the screen size. Model spesific information can be acquired through product pages.
 
3. Which size of the digital frames you provide?
Our digital frames range from 3.5 inch to 32 inch. We also provide keychain photo frames which have 1.5 inch screen size.
 
4. When will you send the digital photo frames? 
The frames are dispatched within 2 bussines days after the order is placed. If there are any delays with the delivery or any stock issue Digital Framez will contact you ASAP.  
 
5. How do I use couriers tracking code.
The tracking details would be sent to you with the confirmation e-mail along with the tracking website depending on the delivery service.

6. Can I get a discount on bulk orders?
Please contact us for special pricing on orders above 20 pieces.

 
7. What are the shipping costs?
Digital Framez provides free ground shipping service within US excluding Hawaii and Alaska. If you prefer a different shipping method please contact us.
 
8. Are there any Custom Charges?
Digitalframez is not responsible of any possible customs charges and taxes, although it is unlikely you will receive such a charge. It is clearly stated in many places over the site including terms and conditions.
 
9. Do your products arrive with the correct power adapters?
Yes. The products are shipped with compatible power supplies of your country. If you need any different power supplies, it can be arranged at no extra charge as well. 
 


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