---- Please Note for Delivery Address ----
Digital Framez delivery is done by EMS and DHL. We do not deliver to PO BOX or military addresses. Please provide us a full address to an occupied premises. Delivery time is an estimated is between 3 to 10 business days with regular delivery and 1 to 3 days with express service.

1.- Do you have a retail store?
Digital Framez operates solely from DigitalFramez.com, DigitalFramez.com.au and DigitalFramez.co.uk. Digital Framez is purely an online business. 

2.- What are the resolutions of the digital frames?
Resolution of 15'' digital frame is 1024 x768 pixels
Resolution of 12'' digital frame is  800x600 pixels
Resolution of 10'' digital frame is  800x480 pixels
Resolution of  7'' digital frame is   480x234 pixels
 
3.- What are the dimensions of the digital frames?
The 15" frame dimensions are  38.5cm*33cm*4cm
The 12" frame dimensions are  315 mm*254mm*43mm
The 11" frame dimensions are  33 cm*27.5cm*3cm
The 10" frame dimensions are  20.4cm (w) x 15.3 (h)
 
4.- When will you send the picture frames? 
The frames are dispatched next day after the order is placed. If there are any delays with the delivery or any stock issue. Digital Framez will contact you ASAP.  
 
5.-  How do I use DHL and EMS couriers tracking code.
The tracking details would be sent to you with the confirmation e-mail along with the tracking website depending on the delivery service you choose. It might take a day or 2 for EMS to register the tracking code online. 

6.- Can I get a discount if I order more frames?
The discount is applied for orders above 10 pieces only.
 
7.- What are the Shipping costs?
To find your shipping costs please go to the page of your product, add the items you wish to learn the total cost of to the shopping basket and press calculate shipping found on the right menu bar.
 
8.- Are there any Custom Charges?
Digitalframez is not responsible of any possible customs charges and taxes, although it is unlikely you will receive such a charge. It is clearly stated in many places over the site including terms and conditions.
 
9.- Do your products arrive with the correct power adapters?
Yes. The products are shipped with compatible power supplies of your country. If you need any different power supplies, it can be arranged at no extra charge as well. 
 
10 - Do any frames come with Internal Memory?
12 inch frames come with a free 512MB memory free of any extra charge for a limited time. Other models do not have any internal memory option.